Returns and Refunds
Thank you for choosing Tatamax as your online store. Your satisfaction is our priority and we are committed to providing you with a positive experience during the return and refund process. Below you will find information regarding our return and refund policy for telephone products.
1. Return Policy:
We accept returns within 14 days of purchase for phone products. To be eligible for a return, your phone must be in the same condition that you received it, with no signs of wear, damage or alterations. Your phone must be returned with its original packaging, included accessories and all promotional materials.
2. Return Procedure:
To initiate the return process, please contact us via our customer service channels, providing your order number and the reason for the return. We will provide you with detailed instructions on how to proceed. The customer is responsible for return shipping costs, unless the return is due to an error by our store or a defective phone.
3. Checking the Returned Phone:
Upon receipt of the returned phone, we will inspect it to verify the condition and integrity of the product. If we find signs of wear, damage caused by the user or missing original accessories, we reserve the right to charge a restoration fee or refuse the return.
4. Refund:
Once we have completed the check of the returned phone and verified its eligibility, we will process the refund. The refund will be issued using the same original payment method used during the purchase, unless otherwise agreed with the customer.
5. Warranty and After-Sales Service:
The phones sold in our store are covered by a limited manufacturer warranty. If you have any problems or defects with your phone after purchase, please contact us for assistance. We will do our best to help you solve the problem or connect you with the manufacturer's customer service.
6. Return Restrictions:
Some items may not be eligible for return due to safety or regulatory reasons. These may include phone accessories, activated SIM cards, or open software products. Please check the product description and contact us if you have any concerns before purchasing.
Please note that this information is a general summary of our return and refund policy for phone products. For more details or specific questions, please contact us directly through our customer support channels.
Thank you again for choosing our phone store on Shopify. We are here to assist you and provide you with a pleasant shopping experience.
1. Return Policy:
We accept returns within 14 days of purchase for phone products. To be eligible for a return, your phone must be in the same condition that you received it, with no signs of wear, damage or alterations. Your phone must be returned with its original packaging, included accessories and all promotional materials.
2. Return Procedure:
To initiate the return process, please contact us via our customer service channels, providing your order number and the reason for the return. We will provide you with detailed instructions on how to proceed. The customer is responsible for return shipping costs, unless the return is due to an error by our store or a defective phone.
3. Checking the Returned Phone:
Upon receipt of the returned phone, we will inspect it to verify the condition and integrity of the product. If we find signs of wear, damage caused by the user or missing original accessories, we reserve the right to charge a restoration fee or refuse the return.
4. Refund:
Once we have completed the check of the returned phone and verified its eligibility, we will process the refund. The refund will be issued using the same original payment method used during the purchase, unless otherwise agreed with the customer.
5. Warranty and After-Sales Service:
The phones sold in our store are covered by a limited manufacturer warranty. If you have any problems or defects with your phone after purchase, please contact us for assistance. We will do our best to help you solve the problem or connect you with the manufacturer's customer service.
6. Return Restrictions:
Some items may not be eligible for return due to safety or regulatory reasons. These may include phone accessories, activated SIM cards, or open software products. Please check the product description and contact us if you have any concerns before purchasing.
Please note that this information is a general summary of our return and refund policy for phone products. For more details or specific questions, please contact us directly through our customer support channels.
Thank you again for choosing our phone store on Shopify. We are here to assist you and provide you with a pleasant shopping experience.