Shipping Information

Shipping Information for Tatamax.

Thank you for choosing Tatamax as your e-commerce store. Below you will find important information regarding the shipment of products purchased on our site:

1. Shipping Methods:
We offer several shipping methods to suit your needs. During the checkout process, you will be able to select your preferred shipping option from those available. Shipping methods may include express courier services, priority mail, or other reliable shipping services.

2. Shipping Zones:
We ship our products to several geographic areas. During the checkout process, you will need to provide your full shipping address, including your country and zip code, to see if shipping is available to your area.

3. Order Processing Times:
Once you place an order on Tatamax, we strive to process it as quickly as possible. Processing times may vary depending on the specific product and availability. Typically, your order will take 1-3 business days to process. We will provide you with an estimated processing time during the checkout process and notify you when your order has shipped.

4. Delivery Times:
Delivery times depend on the shipping method you select and your geographic location. During the checkout process, we will provide you with an estimated delivery time based on your chosen shipping method and destination address. Please note that delivery times may vary due to factors outside of our control, such as weather conditions or courier delays.

5. Shipping Costs:
Shipping costs depend on the weight, size and destination of your order. During the checkout process, you will be shown the total shipping cost. Additional charges, such as customs fees or duties, may apply for international shipments outside of your country of residence. These charges are your responsibility and we encourage you to familiarize yourself with your country's customs policies before placing an order.

6. Order Tracking:
For most shipments, we provide a tracking number that allows you to monitor the status and location of your order while it is in transit. We will send you the tracking number via email after your order has been shipped. You can use this tracking number on the carrier's website to get up-to-date information about your delivery.

7. Shipping Problems:
We do our best to ensure timely and safe delivery of your orders. However, if your order is delayed, lost or damaged during shipping, please contact us immediately. We will do our best to assist you and resolve any shipping issues.

We encourage you to read this shipping information carefully. For more details or specific questions regarding shipping, please contact us through our customer support channels. We are here to help ensure a pleasant shopping experience on Tatamax.

Costs:

The cost of normal shipping, which is usually between 4 and 5 business days, is free for all our customers if the total of the order exceeds 599 euros. This policy of free shipping for orders of this value is designed to incentivize purchases and offer an additional benefit to our customers who place higher orders. So, in addition to benefiting from the convenience of our products, customers can also save on shipping costs when they reach a certain spending threshold. This is a way for us to show our appreciation for the loyalty of our customers and to make the shopping experience as convenient and satisfying as possible. For our customers who want express shipping (1-3 days) for orders over 599 euros, we offer this service at a cost of 10 euros.

For our customers who place orders under 599 euros, we offer two shipping options:

1. Normal Shipping: This option has a fixed cost of 7 euros. Normal shipping usually requires a delivery time of about 4-5 working days.

2. Express Shipping: For those who wish to receive their items more quickly, we offer express shipping at a cost of 10 euros. This service guarantees faster delivery of the products, usually within 1-2 working days.

Both shipping options offer different benefits, allowing customers to choose based on their personal needs and preferences. We are committed to providing reliable and affordable shipping service to all our customers, regardless of order size.